Terms of service

CompanionPawz Terms of Service

Last updated: October 20, 2026

Welcome to CompanionPawz! By accessing our website or purchasing products from our store, you agree to the following Terms of Service.

1. About CompanionPawz

CompanionPawz is an online retailer offering accessories and everyday essentials for pets and their families.

Our website is powered by Shopify. Some products are fulfilled and shipped by independent supplier partners.

We currently offer shipping within the United States only.

2. Products and Availability

We work to provide accurate product descriptions, photographs, prices, and availability information.

Product colors, appearance, and packaging may vary slightly from what appears on your screen.

Customers are responsible for reviewing product dimensions, descriptions, and suitability before purchasing. Pet products should be used according to their instructions and with appropriate supervision.

We reserve the right to correct errors in product listings and cancel orders for unavailable products, with refunds where payment has already been collected.

3. Pricing and Payments

All prices are displayed in U.S. dollars.

Applicable taxes and shipping charges are calculated and displayed during checkout.

Payments are processed through the secure payment options available at checkout.

4. Shipping and Delivery

Shipping charges and delivery estimates depend on the product, supplier, and delivery destination.

Orders containing multiple products may arrive in separate shipments.

Delivery estimates are not guaranteed arrival dates.

Please review our Shipping Policy for additional information.

5. Returns and Refunds

Returns, exchanges, and refunds are subject to our published Refund Policy and applicable consumer protection laws.

Because some products are fulfilled by independent suppliers, return eligibility and instructions may vary.

Customers should contact CompanionPawz before returning merchandise so we can provide the appropriate instructions.

6. Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing or shipment.

7. Responsible Website Use

Customers agree not to use our website for fraudulent, unlawful, or unauthorized activities.

Website content, branding, photographs, and original materials may not be reproduced for commercial purposes without permission, except as permitted by law.