🐾 THE COMPANIONPAWZ FAMILY

We're all ears.

Questions about a product, an order, or finding the right thing for your furry friend? We'd love to hear from you.

Send us a message
HERE TO HELP

How can we help you?

Whether you're shopping for your pet or checking on an order, our team is here to help.

Order questions

Need help with an order? Have your order number handy.

Ask about an order
Product help

Explore our pet accessories or ask us which one is right for your pet.

Browse products Ask a product question
Other questions

Have feedback or something else on your mind? We're happy to help.

Send another question
Keep exploring our shop
GET IN TOUCH

Send us a message

Fill out the form below and we'll get back to you as soon as we can.

Prefer email? Reach us at support@companionpawz.com

We’ll use your details only to respond to your inquiry.
QUICK ANSWERS

Frequently asked questions

A few helpful answers before you reach out.

How do I ask about an order?
Use our contact form and choose Order Support. Include your order number so we can look into your question.
How long will shipping take?
Delivery times can vary depending on the product and destination. Please review the shipping information shown during checkout. If you need help with a specific order, contact us with your order number.
Can I return or exchange an item?
Return and exchange eligibility depends on our store's current return policy. Please review our return policy for the details, or send us a message if you have a question.
How do I choose the right product for my pet?
Check each product's description, measurements, and details before ordering. If you're unsure, ask us a product question and tell us a little about your pet.
What if I have another question?
We'd love to help. Send us a message and select Other from the topic menu.