Refund policy

CompanionPawz Refund & Return Policy

Last updated: October 20, 2026

At CompanionPawz, we want you and your pets to be happy with your purchases. If something isn't right, we're here to help.

Return Eligibility

CompanionPawz offers a 30-day return window for eligible products covered by our standard return policy.

To qualify for a change-of-mind return, items must generally be unused, in their original condition, and include their original packaging and accessories.

Certain products may have additional return restrictions or exclusions. Any applicable restrictions will be communicated before purchase.

Please contact CompanionPawz before returning an item so we can confirm eligibility and provide the correct return instructions.

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If your order arrives damaged, defective, or incorrect, contact us promptly so we can arrange an appropriate resolution without charging you return shipping for a confirmed supplier error or defect.

Return Shipping

For approved returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

Please do not send products back without contacting us first. Different products may have different return destinations.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, such as a replacement, refund, or other remedy, consistent with applicable law.

Customers will not be required to pay return shipping costs for an item confirmed to be defective or sent in error.